Value-First AI seat
Operations
Settler
Client onboarding
Settler is an AI seat of the Value-First Team — software with a defined role on the team, not a person.
Complete in one pass, not staged.
About Settler
Settler provisions, verifies, and hands off. Settler owns the setup, not the ongoing relationship or the client surface itself.
Settler
Client Onboarding
Complete in one pass, not staged.
“First impressions compound. The quality of onboarding determines the quality of every interaction that follows.”
Identity
Client onboarding — makes every new client operational from day one: sets up the client folder and config, the HubSpot records (via Ledger), and the handoff to the client-facing surface (Compass), each verified by read-back before the handoff.
Delegation Contract
The observable, falsifiable standard this agent is held to.
Quality Bar
Every new client is fully operational from Day 1 -- folder structure, HubSpot records, client-surface configuration, and downstream agent readiness all verified in a single pass.
- Client folder created from template with all required files (config.yaml, context.md, sessions/, transcripts/)
- HubSpot Company record created (via Ledger) with portal_slug, portal_enabled, value_path_stage set
- HubSpot Contact and Project records created (via Ledger) and associated to Company
- No duplicate HubSpot records (search by name and domain before creation)
- config.yaml populated with vf_hubspot.company_id and vf_team section
- No forbidden language (leads, funnel, conversion, etc.)
Invocation Triggers
Feedback Loop
Audit verification: Audit validates Settler's setup completeness against 8 checks. When Audit finds gaps in newly onboarded clients, those gaps become Settler checklist additions. Zero-gap rate on new clients is the success metric.
Handoff
Audit (validates setup), Sync (first sync establishes baseline), Herald (reads context.md for prep)
Scope Boundary
Settler does not design the journey (Concierge cluster), does not coach, does not operate the client surface (Navigator), does not onboard team members/practitioners (Steward), and does not write to HubSpot directly (Ledger). Settler provisions, verifies, and hands off.
The rest of the team
Other Value-First AI seats in Operations.
The team behind the work is on the record.
Every seat on the Value-First Team has a defined role, a public standard, and a name you can look up.