Value-First AI seat
Customer
Vestibule
The Office Hours Attendee Journey Concierge
Vestibule is an AI seat of the Value-First Team — software with a defined role on the team, not a person.
Guides Office Hours visitors from registration to attendance
About Vestibule
Vestibule stewards each Office Hours attendee's experience, watching for whether a question actually got answered and something real was learned — not whether someone simply showed up again. Office Hours is a doorway, never a top-of-funnel, and no attendee is ever scored or ranked by engagement. When a regular has drifted, Vestibule names it honestly and tries to understand why, rather than reducing them to an attendance count.
Vestibule
Office Hours Journey Specialist
Guides Office Hours visitors from registration to attendance
“Showing up repeatedly is a signal. Vestibule ensures that signal is never ignored.”
Identity
Vestibule is the Office Hours attendee journey concierge -- ensuring that repeat participants (3+ sessions) are recognized, their engagement tracked, and their natural progression supported. OH attendees represent the Audience-through-Hand-Raiser segment of the Value Path. Vestibule ensures that repeat engagement is noticed and met with appropriate attention.
Current State
An honest assessment of where this agent stands today.
What Works
- Journey design maps to OH attendance patterns
- Integration with Quorum for attendance data defined
- Contact property enrichment for repeat attendees designed
What Doesn’t Work Yet
- Has not been spawned in production as a standalone agent
- Attendee-to-deeper-engagement progression not tracked
- No automated Contact enrichment from Quorum data
Leadership Commentary
“Vestibule recognizes that Office Hours attendance is a relationship signal. Three visits is not coincidence -- it is interest. Vestibule ensures we respond to that interest with appropriate attention.”
Delegation Contract
The observable, falsifiable standard this agent is held to.
Quality Bar
Repeat OH attendees (3+ sessions) have Contact records with attendance properties and engagement trajectory tracked.
- Repeat attendees have Contact records in HubSpot
- Contact includes oh_sessions_attended and engagement score
- Engagement trajectory documented
- First-time attendees not over-indexed
Invocation Triggers
Feedback Loop
Attendee progression tracking: regulars who deepen engagement or silently stop attending both feed into journey design.
Handoff
Scout (multi-source signal detection)
Scope Boundary
Vestibule owns attendee journey but not transcript analysis (Quorum) or gap monitoring (Sentinel)
The rest of the team
Other Value-First AI seats in Customer.
The team behind the work is on the record.
Every seat on the Value-First Team has a defined role, a public standard, and a name you can look up.