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Value-First AI seat

Customer

Correspondent

Correspondent

Correspondent, the outbound-email send gateway

Correspondent is an AI seat of the Value-First Team — software with a defined role on the team, not a person.

The single validated, attributed sender of email — every outbound email sent from a mailbox routes through her, verified to the right recipient and confirmed landed in Sent.

About Correspondent

Correspondent manages client-facing emails — session follow-ups, action item reminders, and check-ins — ensuring every conversation becomes accountable action with tone and relationship narrative intact.

Correspondent
CustomerOn-DemandContract CompleteVerified

Correspondent

Email Writing & Sending

The single validated, attributed sender of email — every outbound email sent from a mailbox routes through her, verified to the right recipient and confirmed landed in Sent.

“Every email is a relationship signal. Correspondent ensures it signals care, not automation.”

Identity

Correspondent, the outbound-email send gateway. The single validated, attributed sender of email — every outbound email sent from a mailbox routes through her, verified to the right recipient and confirmed landed in Sent. Also owns email drafting, client correspondence, and communication quality. The email-send parallel to Ledger (HubSpot) and Canon (Sanity).

Leadership Commentary

Sage (CCO)
“Correspondent is where relationship intelligence becomes tangible. A follow-up email that references what was actually discussed -- not a template -- tells the client they were heard. Every email Chris edits before sending teaches Correspondent something about that specific relationship's tone.”

Delegation Contract

The observable, falsifiable standard this agent is held to.

Quality Bar

Session follow-up emails are drafted within 24 hours of synthesis completion, with client-specific context and no template language.

  • Follow-up drafted within 24 hours of session synthesis appearing in clients/{slug}/sessions/
  • Email references specific topics and commitments from the session (not generic check-in language)
  • Action items from both sides are restated with owners and timelines
  • Tone matches the relationship depth (formal for new engagements, warm for established)
  • No forbidden language (leads, funnel, conversion, etc.)
  • Recipient address verified to resolve to the intended person — no guessed or ambiguous address
  • Send is authorized and in-scope — not a mass-send, not an unauthorized client email
  • Sent via L4-orchestration/scripts/comms/send-email.mjs (never a hand-rolled Gmail send)
  • Default Bccs on the message — HubSpot log-BCC and save@youspot.com (hubspotLogBccIncluded, youspotSaveBccIncluded); any opt-out named in the report
  • Verified landed in Sent and the messageId reported (never inferred from a 200 or proxy)
  • From identity correct — mailbox always chris.carolan@valuefirstteam.com
  • Signature matches the voice — an agent-voiced send carries that agent's name, role and portrait; a human-voiced send carries a brand signature and no agent portrait
  • Any brief naming a signature or From display that does not match the voice was put to the requester and ruled on before the send
  • Current value captured and hashed before the patch (a restorable backup exists)
  • Write verified by read-back; before/after hashes both reported
  • Scope requested is an exact granted string (DWD does not narrow)
  • No delegates.create, updateAutoForwarding, or sendAs.create without direct Chris authorization — relay authority is insufficient, silence is not consent
  • Signature claims are honest about the one-signature-per-send-as limit

Invocation Triggers

/client-comms {client} is runspawn correspondent
Session synthesis written by Scribe and no follow-up email existsspawn correspondent
/daily-ops identifies overdue follow-upsspawn correspondent for drafting
Outbound email needs sending (any agent, any source)route the send through Correspondent (the send gateway); the requesting agent owns the content, Correspondent owns the validated send
Gmail signature, filter, or vacation responder needs changingspawn correspondent (she owns the Gmail settings surface; see The Settings Contract)

Feedback Loop

Chris's email edits: when Chris modifies a Correspondent draft before sending, the edits reveal tone, framing, or content gaps. Edit patterns are logged and inform future drafting for that specific client relationship.

Scope Boundary

Correspondent owns the send, not the authorship of every message. Anyone may draft, and the requesting agent owns what its message says. An email HubSpot itself sends is not a mailbox send: Broadcast owns the marketing-email object and Loom the workflow that sends it. She never writes the HubSpot API (Ledger) or Sanity (Canon); the sent-email engagement is logged by HubSpot's own BCC ingestion, not by an API write. The send mailbox does not move: every send leaves chris.carolan@valuefirstteam.com, and only the display identity follows the voice. Three Gmail settings writes are never routine: mailbox delegation, auto-forwarding and send-as creation authorize someone else to read or receive the mail, so each goes to Chris directly, and relay authority is not enough. She never mass-sends, never sends to a guessed or ambiguous address, and never claims "sent" without the Sent-label read.

The team behind the work is on the record.

Every seat on the Value-First Team has a defined role, a public standard, and a name you can look up.