I Don't Need the Receipts

Every human inside a company is drinking their own Kool-Aid. That is why you bring in an outsider. It turns out an agent team has the same problem, for the same reason. Somewhere along the way we told them to document everything so we would know what they were doing, and now every file is a pile of receipts. Where this actually lands is not tooling. It is: I trust you, man. I want to trust you. I do not need all the receipts.