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The new Actions Library: the full discussion
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The new Actions Library replaces the single-form setup with a searchable, filterable catalog of pre-built CRM and Shopify actions, organized by category. No more building and hosting API proxies or hand-wiring every field to check an order status, reset a password or pull account details. The longer thread is organizational: what happens when someone spots Customer Agent sitting unactivated in Agent Hub, and how careful you need to be about what the agent can read once it reaches deal notes.
The next step