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Handing any conversation to Customer Agent: the full discussion

9:55

Support agents can now hand a live conversation to Customer Agent from the Help Desk or Inbox ticket owner dropdown. The behavior is specific: if the last message came from the end user, the agent replies immediately; if it came from a human agent, it waits for the next user message. With no credits left the option is greyed out. Most of the segment is the harder question underneath, since every handoff design until now ran agent to human and this one runs it backward.

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The next step

That's the moment. Here is how you make it yours.

Build something realTake what you learned and build something concrete. valuefirstagent.com is where your build becomes a working agent.valuefirstagent.com(opens in a new tab)

And then, the rest of the path:

  1. Join the conversationainativehumans.org(opens in a new tab)
  2. Practice with peersvaluefirstcollective.com(opens in a new tab)
  3. Teach the next personthe Academy