How you measure a role whose output is other people's work getting easier
September 9, 2026
3:59
Most AI rollouts get measured by hours saved and called done. My co-host Erin Wiggers tracks something else — and refuses to do the one thing every leader is tempted to do.
She watches how often people actually use it, asks them to self-report what got easier, and won't run the top-down audit that tells a team what to automate.
"Maybe the manual part was where I got all my good ideas for how to build the engagement."
That's the blind spot in every efficiency argument: the slow part is sometimes where the thinking happens.
Where this came from
Fractional AI Orchestrator: The Role Your Org Chart Doesn't HaveWatch the full conversation this clip was pulled from.
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