4:39
Inbound calls tend to land on whoever answers fastest, so a few reps carry most of the load. HubSpot's round robin routing for calling rings one person at a time and spreads the calls across the team.
My own rule: "if I know a HubSpot question is coming on the other side, I'm answering the phone every time." I want those conversations. Casey's theory is that there are two types of people, first ring and let it ring, which is the reason an even spread matters.
Ryan raised a use case I keep thinking about: the call comes in, and you want to confirm who it is before the record opens.
The next step