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We're logged into the system and it knows who we are

October 30, 2026

0:42

Before this update, a customer agent could make you give your email partway through a conversation. That's not the worst thing, but think about shopping on Amazon: "We don't have to give those details. Like it knows us."

"We're logged into the system and knows who we are." If you're already identified, I don't want an agent making you prove it again.