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"I don't know and I don't want to try": the cross-channel report you should just ask Breeze for

October 29, 2026

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Can you even build one report that puts customer agent next to every other communication channel in the customer report builder?

Chris Carolan asked Trisha Merriam exactly that. Her answer: "I don't know and I don't want to try."

Chris's reply: "You shouldn't want to try." His advice: ask Breeze how the customer agent channel compares to the others and let it build the report. He thinks people start trusting reporting from a conversation much faster than they expect.

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