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A sample prompt worth stealing: hand off to a human when legal issues come up

October 29, 2026

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A prompt worth stealing from HubSpot's customer agent sample prompts, and it came from Trisha Merriam: "hand off when there are legal issues mentioned."

Her take: "it's a great customer experience." Someone looking for something specific is probably going to get frustrated otherwise.

If you're setting up a customer agent, add this one to your list 🧡

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