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Before you ask AI to act on a customer's situation, someone has to say what the situation is. Ryan Ginsberg: "in order for the AI to be impactful, they need this context in order for it to do what you're expecting it to do."
My side of it: "the whole point of the Value Path and installing that is to understand when people are onboarding, when they're adopting, when they're singing your praises." And "the setup required the understanding of what it takes to understand that they are in these different states."
The next step