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Maybe the tool is why you hate your invoicing process

October 26, 2026

0:34

Does your invoicing process feel cold? Here's what I said on the show: "Stop letting the tool decide what you guys are." Especially here, because "if you let QuickBooks or NetSuite decide how you're supposed to be communicating with customers about money they owe you, that might be why you hate your invoicing process, because those systems are not built for nice communication."

"They're built for your bills overdue, and we're not going to sugarcoat it at all, but we're just going to nail you with emails until you…"

Decide how you want to talk to your customers about money, then make the tool do it.

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