0:44
Redacted email bodies is an all-or-nothing setting, and I still see a case for it.
Ryan Ginsberg asked, "Why would you do this?" Here's the case I made: "there's a lot of companies that don't want to connect the HubSpot inbox because of this, and then we can't even see that there's activity going on." If you're a lawyer, you may not want your emails logged in HubSpot and visible to other users.
It is a trade-off, since the setting applies to every user in the portal. But if you're not connecting HubSpot today, "it's incrementally better to be able to see which contacts are having activity versus which contacts don't."
I don't have any clients I'm recommending it to, but I do think there are use cases.
The next step