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Editing a ticket from Slack is different from asking an agent to make the updates

October 19, 2026

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Getting to your data from anywhere is easy now. Changing it is a different job.

Here is how I put it on the show: "This is the moment where agents are going to shine for folks. AI has made it very easy to access systems of data from anywhere else, but editing a ticket record from Slack is different than asking the agent to make the updates."

If you're deciding where an agent fits in your team's day, start with that difference.

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The next step

That's the moment. Here is how you make it yours.

Build something realTake what you learned and build something concrete. valuefirstagent.com is where your build becomes a working agent.valuefirstagent.com(opens in a new tab)

And then, the rest of the path:

  1. Join the conversationainativehumans.org(opens in a new tab)
  2. Practice with peersvaluefirstcollective.com(opens in a new tab)
  3. Teach the next personthe Academy