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See which topics are hitting your help desk most, without the export and the pivot table

7:30

If you run support, you've probably wondered which topics are driving your ticket volume, and who is handling them well.

HubSpot is adding performance by topic for Help Desk and the Customer Agent. I showed it live from my own portal with Ryan Ginsberg and Casey. Casey reminded me we had an update about automated ticket topic identification a year ago that came up blank for about a month, so it was fun to see topics actually show up on screen.

It's Service Hub Pro+ and it creates new ticket properties for you, so look before you switch it on. If your support data is already in HubSpot, this is a real reason to look at it again.

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