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They want you to remember it word for word

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A customer told you one thing last year. They expect you to remember it, and not just the gist.

That is the customer experience we are all being measured against, even if we have not thought about them in a year.

It is getting easier to give it to them. Tools like similar ticket suggestions put the connections in front of you while you are working, so the memory does not have to live in one person's head.

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The next step

That's the moment. Here is how you make it yours.

Build something realTake what you learned and build something concrete. valuefirstagent.com is where your build becomes a working agent.valuefirstagent.com(opens in a new tab)

And then, the rest of the path:

  1. Join the conversationainativehumans.org(opens in a new tab)
  2. Practice with peersvaluefirstcollective.com(opens in a new tab)
  3. Teach the next personthe Academy