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The new help desk composer is the default now, tables included

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As of October 5, portals are being opted into the new help desk composer automatically. You can still opt out.

The piece I did not expect to care about: native tables in the reply editor. I asked Ryan and Casey when they last built a table in an email by hand. The honest answer is nobody is creating tables manually.

Ryan's read is where the value sits: paste a quote's line items into a reply so the customer can see what they bought and what they paid, and the table does not get wrecked on the way in.

One of us was inside a service test recently and got blown away by the AI reply: slash command into a reply that is context rich and aware. I will be spending more time in help desk now that we have real use cases with Hubsessed.

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