Trust

Layer 4: nobody hands real work to anyone, human or agent, until they can see who is doing it, what they can reach, and what they did.

Five-Layer ModelValue-First

The Five-Layer Model

Trust

Layer 4: nobody hands real work to anyone, human or agent, until they can see who is doing it, what they can reach, and what they did.

Link this word

The canonical home for this word is valuefirstteam.com — cite that one.

Each of these has its own address too.

Layer 1: the records, the identity, the reasons why — fragmented here, every layer above pays for it.

Five-Layer ModelValue-First

Layer 2: what creates value, for whom, and why — made explicit, never left implicit inside a process.

Five-Layer ModelValue-First

Layer 3: judgment that compounds inside the organization, not judgment that walks out with the consultant.

Five-Layer ModelValue-First

Layer 5: every surface where a human meets you — where value either reaches them, or it doesn't.

Five-Layer ModelValue-First

This word is one of a whole language — four families, the named frameworks, and every inherited word they replace.

The rest of The Five-Layer Model